RETURN POLICY

we have made an easy-to-understand policy and return process to ensure you have the best experience shopping with Canada Toy Warehouse.

RETURN INFORMATION

Condition 1.  We will gladly accept returns that are unworn, packed with the original accessories, are in new and resalable condition, and in the original packaging within 10 days of delivery – postmarked.

Condition 2. Refunds are subject to a $15 flat rate fee per item. This will be deducted from the final refund amount. The flat rate fee includes postage and a restocking fee.

Condition 3. Sale items are a final sale

PLEASE NOTE: If a return is denied based on the above criteria, we will NOT automatically return the item to you. You will be contacted for the item to be shipped back upon your expense.

We do not accept returns in person. All returns must be processed online.

  1. Visit our return page and enter your order number to start your return.

    Step 1:  Print Out the return label prompted on the screen.

    Step 2: Put the items to return in the same or similar package.

    Step 3: Seal the package and tape the return label to the outside of the box.

    Step 4:  Take it to the nearest carrier location to be delivered.

    Once your package arrives at our warehouse, please wait 3-4 business days for the refund to be processed. You will get an email confirmation once we initiate the refund process

Returns are typically processed within 2 weeks of receiving the item. During the peak seasons, the processing time may take up to 2-4 weeks.

If your item was damaged in the mail. You must file a claim with Canada Post.

 

If you live in Canada, please file a claim here.

 

If you live internationally, please file a claim here.

 

Our shipping address for your claim is: 2403 91 St SW, Edmonton, AB T6X 0J9

If your item is defective, please follow the return process above. 

When filing the reason for return, please stipulate that your product is defective and you will not be charged for your return.

Yes, we ship to the United States and Canada only. 

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